Brookside Village, a Jasper, Indiana-based provider of long term care, assisted living, and rehabilitation, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2016 Customer Experience AwardTM. Brookside Village qualified for the award in long term care in the categories of Dining Service, Nursing Care, Overall Satisfaction, Quality of Food, Cleanliness, Laundry Service, Activities, Dignity and Respect, Recommend to Others, Communication from Facility, Professional Therapy Services, Safety and Security, and Combined Average. Qualifying for the award in assisted living in the categories of Overall Satisfaction, Personal Care, Dining Service, Cleanliness, Communication, Transportation Needs, Safety and Security, and Overall Customer Experience, Brookside Village displays a continued dedication to providing Best in Class senior healthcare services.
Brookside Village has always placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2015, a sampling of Brookside Village’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Brookside Village in specific categories.
Every month, Brookside Village has gathered its real-time survey results in order to gain a better understanding of resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Brookside Village has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
About Brookside Village
Brookside Village offers the perfect setting for senior living with supportive health services – including assisted living, long-term skilled nursing care, or a short-term stay for rehabilitation. Respite care and hospice care are also available. Physicians’ offices are conveniently located nearby and Memorial Hospital and Health Care Center is less than three miles away.