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Brookside Village News

Brookside Village Receives 2018 Customer Experience Award

CarDon & Associates is the recipient of Pinnacle Quality Insight’s 2018 Customer Experience Award™. Twelve CarDon communities throughout Indiana received the award for a continued dedication to providing best-in-class senior healthcare services.

Recipients of the Pinnacle Customer Experience Award place a strong emphasis on ensuring the individual needs of every resident are met. Over the course of 2017, a sampling of CarDon’s residents and their families participated in monthly telephone interviews that included open-ended questions as well as the opportunity to rate a CarDon community in specific categories.

“What an honor to receive this award for not one but twelve of our CarDon communities across the Hoosier state,” said CarDon Chief Operating Officer Gregg Gormal. “CarDon takes great pride in the dedication to meet the needs of our residents and their families, and knowing this award was given to us because our residents are pleased with our communities and services makes it even more meaningful.”

Brookside Village received the Customer Experience Award in the following service areas:

  • Overall Satisfaction
  • Nursing Care
  • Variety of Food/Menu Choices
  • Dining Service
  • Quality of Food
  • Cleanliness
  • Individual Needs
  • Dignity and Respect
  • Communication
  • Activities
  • Move-in Process
  • Admission Process
  • Transportation Needs
  • Safety and Security
  • Recommend to Others
  • Activities
  • Overall Customer Experience

By qualifying for the Pinnacle Customer Experience Award, each CarDon community satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.